Refund Policy

Last updated: 22 June 2026

We want buyers and sellers to trade with confidence. Because DoyinMart lists different kinds of products, refunds depend on what was purchased.

1. Software & digital products

• Digital goods and licence keys are delivered instantly and are generally non-refundable once the licence is issued or the file is downloaded.
• Exceptions: the product is faulty, materially not as described, or fails to download/activate and the Vendor cannot resolve it.
• If approved, the licence is revoked and the payment refunded.

2. Physical goods

• You may request a refund or replacement if an item arrives damaged, defective, or significantly different from its description.
• Report issues within 7 days of delivery, with photos where relevant.
• Return shipping terms are set by the Vendor.

3. Services

Refunds for services depend on what was agreed and delivered. If a service was not provided as described, contact us and we will mediate with the Vendor.

4. How to request a refund

Email support@doyinmart.com with your order reference and the reason. We review requests fairly, in line with this policy and Nigerian consumer-protection law.

5. How refunds are issued

Approved refunds are returned to your original payment method via Paystack. Processing times depend on your bank.

6. Chargebacks & fraud

Fraudulent claims and abusive chargebacks may result in account suspension. Where a refund is issued, any related affiliate commission is reversed.

This is a starter template and not legal advice. Have a qualified lawyer review it before going live.